Returns & FAQ
We want to ensure you love our products and that quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface. This quick and simple step will help us to provide a speedy resolution.
Because products are made to order, we do not accept general returns or sizing-related returns.
Please read below for more details
Cancellations
All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.
Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the claim. After you’ve received your order, you have 30 days to address any quality issues.
Damaged/Quality Issues
For the fastest resolution, please include a photograph demonstrating the print's quality issue or the item's damaged area. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
Refunds policy
If a Return is authorized, the purchased Products and Merchandise must be mailed back at your expense to fulfill the return.
Thee Adventurer's Guild
PO BOX 12111
Naples, Florida, 34101, USA